1. Introduction
Welcome to Love Health DPC. This Privacy Policy and accompanying Terms and Conditions govern the collection, use, and disclosure of your information through our services. By accessing or using our services, you signify your agreement to these terms as well as our collection, storage, use, and disclosure of your personal information as described.
2. Information We Collect
We collect information directly from you when you create an account, schedule an appointment, or otherwise interact with us. This includes your name, email, phone number, and health information.
3. How We Use Your Information
The information we collect is used to provide, improve, and personalize our services, communicate with you, and analyze service usage.
4. SMS Communications Consent and Privacy Policy
4.1 SMS Consent Communication
The phone numbers collected during the SMS consent process are used exclusively by Love Health DPC and are not shared with third parties for marketing purposes.
4.2 Types of SMS Communications
If you opt-in to receive text messages, you may receive:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at Love Health DPC on [Date] at [Time]. Reply STOP to opt out.”
4.3 Message Frequency
Message frequency varies. You may receive up to 2 SMS messages per week concerning your appointments or account status.
4.4 Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier. International messaging rates may also apply.
4.5 Opt-In Methods
You can opt-in to SMS messages through:
- Verbal consent during conversations
- Online forms
- Paper forms at our facility
4.6 Opt-Out Method
To opt out of SMS messages, reply “STOP” to any message. You may also contact us directly to be removed from our messaging list.
4.7 Help
For issues, reply “HELP” or contact us directly for assistance.
4.8 Standard Messaging Disclosures
- Message and data rates may apply.
- Opt-out at any time by texting “STOP.”
- For help, text “HELP” or visit our website.
4.9 Changes to This Policy
We may update this SMS policy at any time. Changes take effect immediately upon posting on our site.
5. Sharing and Disclosure of Information
Your information is not sold or traded. It is only shared with trusted third parties necessary for our operations, under strict confidentiality agreements.
6. Security
We use robust security measures to protect your personal information.
7. Changes to Our Privacy Policy
Significant changes to our privacy practices will be communicated through email or website notification.
8. Contact Us
For questions about this policy, contact us at [email protected]
